At Eden Shoes, it really makes our day when someone telephones or emails to let us know how thrilled they are with our service.  It’s funny how just one or two sentences to let us know we are doing the right thing can make all the difference.  The feedback below is from unsolicited emails sent by happy Eden Shoes customers.  All comments are published here with permission from the authors.
Fantastic fast service from Eden Shoes! Was very helpful when I need to return shoes as had purchased wrong size for my daughter! Will be using Eden Shoes again in the future thank this is the best online service I have ever had especially since I need to exchange the shoes L.H. New Plymouth 28 April 2019
Fantastic service. Thanks so much. A pleasure to deal with and very prompt service which was really appreciated. E. B. hawkes Bay Sep 2018
The shoes arrived yesterday and I’m super happy. The style is classy and they’re extremely comfortable.Thank you for providing such an exceptional service – I’d recommend you to anyone who needs new shoes.J.P. Upper Hutt, Wellington June 2018
This shoe shop is the absolute best! They are friendly and have amazing customer service! 
I went in here in September last year looking for shoes that were sold out all over the country and they remembered me and sent me a message that they were back in stock over 6 months later!
Can not recommend enough! B.B. Rotorua MArch 2018
'Desert boots received. Perfect fit, good price. Thanks.'  AH, Christchurch
'Thank you so much for the awesome service!! im a first time shopper and I will defiantly shop again.  just wanting to let you guys know I was super stoked to have my order on my door step before 8 this morning!!!!  what excellent service ! thanks a million.' AD, Katikati
'I first contacted Eden Shoes with an inquiry about a pair that I had seen on their website. The response to my question was incredibly fast, and I had all the information I needed. From there, I had ordered my first pair of shoes and it was all wrapped up in minutes with a notification that they were on their way. What an awesome company to deal with! I will definitely be ordering from them again.' AR, Christchurch
'Many thanks for the way you have handled all of this - you have definitely retained a customer and  I will be also mentioning Eden Shoes to my students as an example of an ethical and safe online business when they complete their work around online transactions.'  BG, Invercargill
'We purchased school shoes for our son going to college and found Eden shoes had the cheapest price for the ones he wanted.  We ordered on line and they were here the next day - amazing service.  After four months the sole on one shoe came away so I phoned to discuss.  After emailing the photo's through (we live on the other side of Auckland) they replied in no time at all to advise that a manufacturing fault was evident and that they had a replacement put aside for us - Wow!!! Fantastic service - we will definitely be purchasing from Eden Shoes again! Thank you.'  NG, Auckland
'Just a quick note to thank you for the best online service I've ever received. I know the website states next day delivery but this is seldom the case.  Your service and range is great, have already recommend you to my friends.  Look forward to buying from you again.'  AB, Auckland
'We recieved our order today and were so happy!  Thanks a million. Great product and super fast service.' D&C O, Northland
'I just wanted to say thanks for the very quick turnaround on the shoes I bought this morning – I am so impressed at your quick service. It’s fantastic! The same for the ones I bought about a month ago.' MW, Auckland
'Just wanted to say that my Diesel shoes arrived today, am so pleased with them, thank you very much.  Your service has been great for a first time buyer from your company and I will not hesitate to use again, or to recommend you to others.'  LB, Rangiora
'I have nothing but praise for your store. Superfast postage, great products & exceptional customer service. I will definitely be buying from you again & will recommend you to my friends & colleagues.  Thank you so much.'  SS, Hamilton
'Thanks so much for shipping the shoes so quickly! Very much appreciated.'  KH, Auckland
'Thank you - your service is unbelievable :) - more people should know about your wonderful service.'  MB, Auckland
'Thanks very much, they arrived yesterday morning.  Fantastic service.'  NA, Mount Maunganui
'Shoes arrived yesterday and they are fabulous! Thank you so much for your excellent customer service, great prices and super fast delivery!  I look forward to my next shop with your company and have already started recommending you to friends and family.'  PC, Auckland
'I just wanted to thank you for the white Vans and let you know that they’re a great fit and I’m very happy with them. I’m sure they will be my go to slip on shoe over summer (and outside of that too!).   I’ll definitely be back to you for future shoe purchases.   My thanks again for all your help and terrific customer service as always:)'  BO, Auckland
'The shoes have arrived.  Thanks so much for the great customer service.  Will definitely be shopping with you again!'  RW, Central Hawke's Bay
'Hi there, Just wanted to give some feedback on this order.  The shoes arrived very quickly and they are really great!  It's good to have a nice easy order process and speedy, reasonably priced delivery!  Thanks so much.'  LC, Queenstown
'Wow! I ordered shoes for my son at 10 am and they were here by 4 pm - amazingly fast, thank you!'  MK, Auckland
'Just wanted to say a huge thank you for getting the shoes out to me! They arrived first thing this morning and were perfect! Have attached photos of my very happy girl wearing them.  Thank you once again.  Kind regards.'  CR-B, Opua
'Hi Fiona and Team at Eden Shoes. My shoes arrived today, thank you. I want to thank you for your service during this purchase.  Your communication and assistance in making a last minute change for me (which was my fault) was most appreciated.'  JW, Lower Hutt
'I just wanted to let you know that the Converse shoes arrived safely this afternoon and are spot on, so I'm very happy with them.  Thanks for all your help and wonderful service.  And you'll definitely be hearing from me again at some future date for more business :-)  Thanks again for everything.'  BO, Auckland
'Just sending through an email to say a huge THANK YOU for the awesome service you have provided during our layby process also for answering my millions of emails with no hesitation. We received our layby today and love it all. Yous are great and we will definitely be recommending Eden Shoes to all our family and friends.  We'll be back for more. :-)'  LB, Auckland
'Just wanted to say thanks for your great prompt service - very happy with my shoes and they arrived really fast! Love your simple and easy to use website and will certainly be back for more!' KT, Wellington
'Would just like to say thanks so much for a super quick delivery and I love my new shoes.  Wonderful service.  Definitely will be back to buy again.'  AS, Wellington
'Just to say thank you for my shoes they are wonderful, they fit like a glove.  Once again thank you for being so helpful and with the prompt delivery.'  LH, Pukekohe
'We just received the shoes - they are perfect!! Thanks so much for your help :)  We look forward to touching base with you in the future with more shoe requests!!'  LW, Porirua
'Thank you very much - the shoes arrived today! Perfect. I had given up hope of replacing the pair I have worn out! Well done to your team for prompt reply and processing of my order.'  CH, Wellington 
'The shoes arrived today, awesome service - thank you so much'.  JM, Timaru
'On behalf of PC, thank you for dispatching her order so promptly. The Cassini shoes arrived today and were boxed beautifully.  The sizing is a good fit.  We look forward to your news via the mailing list.  Once again many thanks for your excellent service'.  KC, Napier
'Got shoes yesterday and love them!  Thank you so much they fit and came so quick!  Thanks heaps!'  TF, Palmerston North
'Received the shoes today, thanks for that!  Very quick and easy.  Will definitely be recommending you to friends.'  LL, Auckland
'Just wanted to let you know that the shoes arrived on Thursday.  Awesome service, thanks heaps!'  MG, Albany 
'I just wanted to say thanks heaps for the service provided.  The shoes arrived almost quicker than I thought possible and my son loves them.  Thanks for the advice re the sizing also.  A very pleasant shopping experience!!'  MC, Auckland
'I just wanted to say thank you for sending the shoes in a very timely manner.  My daughter is very happy to have received them in time for starting college later this week and I am grateful for the reasonable pricing.  I will happily purchase online again should the need arise.  A special thank you to Fiona for her warm and courteous attention - she is a great asset to your team!  Kindest regards.'  DP, Lower Hutt
'I have recently received the product and am very pleased with the fast and efficient service.  Will definitely be in touch with any future purchases.  Thank you again for the excellent service and communication.  Happy customer.'  WP, Auckland
'Just wanted to let you know that the 2 shoes arrived today and they are just wonderful!!! :o)  Thank you so much for all your help and efficient service.'  SS
"Hey there, got the shoes today.  Thank you, the purchase was good - good communication and speedy post, so thank you."  KN, Auckland
"Love my new Keds!  They arrived very promptly and look fab.  Also they were almost double the price on some sites!  I think lots of people my age would love your site and the cheaper rate your shoes are.  Great being a stay at home mum and getting the shipping too."  MO, Auckland
"Just received my shoes and am sooooo happy thank you!!!  You were so easy and efficient to deal with and will let my friends know the great deals you have going on...  When I need more shoes I'll be in touch.  Thanks again."  TC, Auckland
"Very fast, efficient, and awesomely friendly!  Thank you so much for the great service and I would definitely not hesitate to contact Eden Shoes again!"  EH, Christchurch
"I ordered some baby Converse shoes yesterday over the phone and have just received them now (10.38am).  Just wanted to say thanks for the great service."  CC, Auckland
"I received my pair this morning... just want to say thank you for your help and advice on my purchase, and must say they're 'perfect'.  Thanks and this won't be the last :)"  TM, Auckland
"What an awesome online shop for Tiger Shoes!  I received the shoes today and I'm very impressed.  It felt like I'm opening a present from Santa on a Christmas morning!  Very efficient sellers.  Excellent service!  I now know where to get stunning shoes.  Thanks guys!"  JA, Greymouth
"I was in your shop last Saturday dithering around for ages choosing a pair of low heeled dress shoes.  I purchased a pair of Cassinis and have worn them today for the first time.  I just wanted you to know that your advice to buy the Size 40 was correct and the shoes are absolutely comfortable - thank you.  I thought you might enjoy some feedback from a Happy Customer!  CR, Auckland
"I received my shoes today (& I love them!) - many thanks for your prompt & friendly service."  AC, Feilding
"Thank you for your help and excellent service."  RC, Wellington
"Just to let you know the boots arrived today.  Huge thanks for your super efficient help and service, the boots are perfect.  I have been so impressed by your service and will recommend you to all my friends frustrated by choices in footwear locally!"  WV, Tauranga
"Wow you guys are the best, very fast.  Love the shoes and was a good price.  I will be telling everyone about you.  Thanks for the good fast service.  The fit is great.  A++++.  They got here super fast.  Now I know where to go to shop for my shoes.  You guys are grand!  They are such a good fit!"  Kat, Wellington
"Thanks again - you offer such a great service!"  "No problem, it's true!"  CC, Wellington
"I just wanted to email and say thank-you so much for the wonderful service you provided me with.  I received my Converse shoes this morning and I am thrilled with them.  Thank-you for the time you took to order the shoes in for me and keeping me informed during the process.  Thank-you again.  I will definitely keep you in mind when looking for shoes now!!"  NB, Palmerston North
"Just wanted to say thank you so much for making my latest purchase so easy. I received the email newsletter the other day and looked online at what was in stock. My biggest issue with shopping or getting to your store is that my partner takes the car to work so me being able to get out and shop is limited to the shops around me. This Saturday is his birthday and he is absolutely in love with Chucks. So to be able to jump online, find the exact pair of chucks I wanted and to call and have it all over and done within a matter of minutes was awesome. Then the parcel arrived this afternoon, only 24 hours after ordering, and right in time to be wrapped and handed out on Saturday.  I can't thank you enough for what has been an awesome purchase!!! I'll be ordering this way again."  RS, Auckland
"Received my order last week and love the shoes.  Thanks for your help, excellent communication.  Will definitely save your website as a favourite."  AN, Wellington

"Just had to send a quick thank you for your wonderful service and great size advice on my new Tigers.  Happy feet!"  CL, Auckland

"Thanks for the great communication and service."  GD, Auckland

"Just a quick note to thank you for your fantastic service.  The boots were received the day after as promised."  SH, Napier

Subject:  Awesome Service.  "Just wanted to let you know I’m so impressed with the service I received when shopping at your store.  I will be buying more shoes from Eden Shoes again."  GK, Auckland

"Thanks for your help today, I loved your store! And you are so lovely and helpful, not something you see very often in chain-stores."   AR, Auckland
"Thank you for looking after us as well as you both have over the last 4 years. In an era where most retailers have a transactional/sales approach to business it's refreshing to have a limited number of stores that invest time in determining their clients individual tastes and ensuring they're met. These businesses, and you’re one of them, are rare but will always get our custom."  SS, Ponsonby